Lead Director for Frictionless Provider Experience at CVS Health managing a strategic $40M portfolio. Overseeing delivery excellence, program leadership, and stakeholder management.
About the role
- Market Solutions Director leading go-to-market strategies for financial services solutions. Collaborating with key stakeholders and enhancing relationships with decision makers in a hybrid model.
Responsibilities
- Play a leadership role as the business liaison and the organization’s subject matter expert in assigned area
- Build strong internal relationships with Sales, Product, Governance, Customer Implementations, Marketing and others as assigned to increase key deliverables in assigned area
- Conceive and champion urgent solutions to problems as they arise
- Manage client engagement in pre-sales launch activities including: Proof of Concept participant engagement; data acquisition and business case development
- Manage channel and innovation partner engagements
- Provide in-field consultative and technical support throughout key stages in the sales cycle and post-delivery; may represent company in client led joint application design sessions
- Develop and enhance senior level relationships with key decision makers and business owners
- Support the company’s commitment to protect the integrity and confidentiality of systems and data
Requirements
- Minimum of 10 or more years of related experience or a combination of education and experience
- Extensive knowledge of financial service providers, processors and value added resellers in the financial industry
- Extensive knowledge of risk related payments, depositions, transactions account opening and identity
- Extensive knowledge of fraud and risk mitigation with financial institutions
- Working knowledge of the use of analytic tools and the ability to explain the benefits and application to others
- Extensive knowledge of automated systems, services, processes, policies and procedures
- Understanding of APIs, connectivity and transmission methods and the ability to effectively consult and educate clients on the proper use of them for assigned products
- Effective leadership skills to develop and retain highly engaged, high performing teams
- Proven consultative and technical sales background with strong network of relationships
- Exceptional interpersonal, presentation, communication and negotiation skills
- Thorough understanding and interpretation of data analytics for performance reporting and/or business case development
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work
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