Digital Service Transformation Director at Huntington leading client servicing innovations. Overseeing strategy and delivery to enhance operational efficiency and improve client experiences.
About the role
- Client Director managing a portfolio of strategic accounts in cybersecurity. Driving revenue growth and client satisfaction through executive relationships and business development.
Responsibilities
- Own executive relationships for a portfolio of 20–25 strategic accounts, driving client satisfaction, retention, and revenue growth
- Develop deep knowledge of each client’s business objectives, security posture, and strategic priorities through regular reviews and QBRs
- Create and execute 12-month strategic account plans focused on expansion, risk mitigation, and long-term value
- Identify and close cross-sell and upsell opportunities across ISA’s full services and solutions portfolio
- Proactively generate new services opportunities through targeted prospecting, partner channels, and industry engagement
- Lead RFP responses for Services and AI opportunities, including win strategy, solution design, and pricing alignment
- Own and deliver against ARR, TCV, and gross margin targets for assigned accounts
- Lead complex, multi-year contract negotiations and Statements of Work (SOWs) to secure profitable outcomes
- Orchestrate cross-functional teams across Sales, Services, SOC, and Delivery throughout the client lifecycle
- Ensure seamless handoffs from sales to delivery with clearly defined success metrics and accountability
- Maintain accurate forecasting, pipeline management, and account reporting in Microsoft Dynamics CRM
- Represent the voice of the client internally, contributing to continuous improvement and strategic planning
Requirements
- 10+ years in enterprise account management or quota-carrying sales roles in cybersecurity, managed services (MDR/MSSP/MSP), or IT services
- Proven track record meeting/exceeding quotas for complex XaaS or managed security solutions
- Strong technical understanding of SOC operations, SIEM/MDR architectures, cybersecurity frameworks, and AI use cases
- Demonstrates ability to engage and influence C-suite stakeholders in enterprise organizations
- Experience leading full sales cycles including discovery, demos, PoCs, and multi-year contract negotiations
- Exceptional communication, negotiation, and presentation skills
- Proficiency with CRM tools (Microsoft Dynamics preferred) for forecasting and pipeline management
- Eligible for Government of Canada Reliability Status or higher
- Preferred: Bachelor’s degree in business, IT, Computer Science, or related field; MBA is an asset
- Cybersecurity certifications (CISSP, CISM, CISA, GCIH, or equivalent)
- Experience with AI agent solutions and emerging technology offerings
Benefits
- Flexible sick and personal days for all employees
- Generous health plan with enhanced mental health resources and programs
- Professional development opportunities and education reimbursement up to $2,000 annually for all employees
- Maternity and parental leave top-up
- Employee referral bonus of $2,000
- Competitive salaries complemented with RRSP matching and bonus programs
- Distance remote working policy
- LinkedIn Learning access for all team members
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