Director of Engagement Management at Workday managing complex global deployments. Utilizing expertise and team leadership to enhance the Workday Deployment Methodology.
About the role
- Director of Business Information Delivery leading data solutions for Merchant Services portfolios at Fiserv. Collaborating with product, technology, and business leaders to drive merchant retention and insights.
Responsibilities
- Lead the design, development, and support of business data applications supporting Merchant Services portfolios, including web-based data products and reporting platforms.
- Manage application development, release management, incident management, problem management, and change management for business data solutions.
- Oversee performance management and capacity management for assigned applications to maintain stability, scalability, and service-level commitments.
- Direct vulnerability management activities across the unit’s infrastructure and applications, ensuring remediation is implemented and tracked.
- Develop, implement, and optimize high-quality database solutions, including stored procedures and functions using Transact-SQL (T-SQL) on Microsoft SQL Server.
- Build, maintain, and enhance extract, transform, and load (ETL) processes using SQL Server Integration Services (SSIS) and robust data models to support reporting and analytics.
- Review and interpret ongoing business reporting requirements, research required data, and build appropriate, timely, and accurate reporting deliverables.
- Analyze existing SQL queries and data processes to identify and implement performance improvements and efficiencies.
- Develop procedures and scripts for data migration and integration between systems while maintaining data quality and controls.
- Lead cross-functional Agile product development efforts, partnering with business and technology teams to prioritize work, define scope, and deliver capabilities with speed and quality.
- Define and refine engineering processes and practices, including version control, build pipelines, automated testing, and code reviews to drive engineering excellence.
- Build, motivate, and develop a high-performing team focused on delivering client-centric solutions and measurable outcomes.
Requirements
- 8+ years of experience leading software or data engineering teams delivering database, reporting, or analytics solutions in financial services, payments, or a similar environment.
- 8+ years of experience designing and developing database solutions using Microsoft SQL Server, T-SQL, data models, and complex stored procedures in a production setting.
- 6+ years of experience designing, building, and supporting ETL processes using SQL Server Integration Services (SSIS) or comparable tools to move and transform data across systems.
- 6+ years of experience with full-stack or back-end software development concepts, including data structures, resilient services, and cloud-based deployment and scaling practices.
- 6+ years of experience managing and developing teams, including setting goals, coaching associates, and building collaborative, results-focused cultures.
- Demonstrated experience implementing and improving engineering practices such as version control, continuous integration and delivery pipelines, automated testing, and structured code reviews.
- Bachelor’s degree or higher in a science, technology, engineering, or mathematics (STEM) field, or equivalent combination of education, related experience and/or military experience.
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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