Technical Operations Administrator at WAVE, connecting customers with software and operational support. Involves troubleshooting and coordination with R&D for optimal customer experience.
About the role
- Client Operations Lead coordinating client operations and delivering support for an AI-driven startup. Engaging with high-profile clients, driving operational excellence, and building processes.
Responsibilities
- Serve as a day-to-day partner to high-profile clients and their teams, delivering proactive, thoughtful, and responsive support.
- Manage onboarding, regular check-ins, issue escalation, and ongoing success for talent and entertainment clients.
- Translate client needs into actionable workflows across operations, engineering, and leadership.
- Build trust with clients by demonstrating discretion, clear communication, and a deep understanding of their sensitivities and priorities.
- Lead monitoring and reporting workflows related to harmful content, platform escalations, and content takedowns.
- Maintain and improve our Airtable-based operational system—ensuring data accuracy, actionable insights, and reliable reporting to platforms and clients.
- Draft, refine, and deliver ad-hoc reports for clients and partners (platforms, legal teams, agencies).
- Support the sales cycle by preparing client materials, including deep research on sales prospect needs.
- Collaborate with leadership on POCs, pilot setups, and custom workflows for enterprise prospects.
- Act as a voice of the client internally—surfacing patterns, insights, and opportunities to improve our product.
- Coordinate closely on platform relationships, policy issues, and emerging AI-likeness threats.
- Support special projects (e.g., content audits, platform research, client education materials) as needed, including by identifying operational inefficiencies and implementing scalable systems and processes.
Requirements
- 3–6+ years of relevant experience in a client-facing, client-ops, consulting, or similar environment.
- Prior experience in entertainment, tech, AI, social media, or early-stage startups is a plus.
- Comfort with Airtable, data analysis, and operational tooling.
Benefits
- Direct ownership and influence in shaping client operations from the ground up.
- Work closely with founders and high-profile clients navigating one of the fastest-moving areas of technology and policy.
- Be part of a small, ambitious, and high-impact team working on a meaningful mission.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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