Hybrid Grid Support Center Engineer – Database Focus

at E.ON

• Job title: Grid Support Center Engineer – Database Focus
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: Oracle, SQL
• Location requirements: Hybrid, Essen, Germany

About the role

• IT Engineer in a hybrid role supporting energy system applications with a focus on Oracle databases. Collaborating in a team to ensure smooth IT operations and user support.

Responsibilities

• Part of a 10-member team responsible for supporting our IT landscape in the distribution grid.
• Act as the first point of contact for internal users, receiving incidents and requests related to the network community’s energy systems.
• Document, resolve, or escalate these issues to the technical product teams.
• Provide regular training on internal systems and coordinate with other teams.
• Participate in a structured on-call rotation to ensure 24/7 operation of our systems.
• Serve as a specialist for our eCount application in the area of Oracle databases.
• Laptop and company mobile phone provided.
• Frequent on-site meetings during the onboarding phase; thereafter approximately one to two team meetings per month.

Requirements

• Completed IT vocational training or degree with relevant professional experience.
• Broad technical understanding, enjoyment of troubleshooting, and a high level of initiative.
• In-depth knowledge of the Oracle database environment, e.g., SQL, PL/SQL, SQL tuning (analyzing execution plans, adjusting SQL profiles, etc.).
• Ideally experience with metering solutions (Robotron eCount).
• Experience handling 1st and 2nd level support requests.
• Independently develop PowerAutomate scripts to automate processes.
• Strong customer and service orientation.
• Independent and meticulous working style.
• Business-fluent German (at least C1) and very good English skills (at least B2 level).

Benefits

• Flexible working hours, 37-hour week and 30 days of vacation.
• Combination of home office and on-site presence — travel time is counted as paid working time.
• Parental leave for both mothers and fathers is fully supported.
• We offer numerous internal health programs, a high-quality canteen with subsidized meals, and access to a family service (e.g., support finding childcare).
• Take advantage of "Workation" and work up to 20 days per year from within the European Union.
• Attractive collective agreement-based compensation – Christmas bonus – performance-related pay – capital-forming benefits – company pension scheme – worldwide group accident insurance.