Assistant Manager managing service delivery of husbandry hub providing support for global customers at Inchcape. Overseeing operational activities of Principal accounts and quality management in maritime services.
About the role
- Operations Assistant supporting claims management and adjusting teams at global legal business DWF. Overseeing help desk and maintaining claims management systems for operational excellence.
Responsibilities
- Oversee the central Help Desk, including troubleshooting and resolving operational and system-related issues
- Ensure claims operational support services are delivered to the required quality standards
- Maintain the Claims Management System(s)
- Identify data issues and contribute to developing solutions that improve accuracy
- Produce and manage exception reports ensuring timely action to maintain accurate claims information
- Maintain the Client Portal, liaising with Central IT Services where necessary
Requirements
- Educated to GCSE level in Maths and English (Grades A–C)
- Experience working within Claims/Adjusting Operations or Claims/Adjusting Administration
- Strong proficiency in the Microsoft Office suite, with particular expertise in Microsoft Excel
- Effective time‑management skills, with the ability to prioritise tasks and meet deadlines
- Understands the importance of support processes within a customer‑focused environment
- Technologically confident, with the ability to quickly learn and adapt to new systems and software
- Able to work independently while also contributing positively as part of a team
- Uses initiative and applies problem‑solving skills
- Flexible and capable of managing multiple activities simultaneously
- Excellent verbal and written communication skills
- Professional, approachable, and solutions‑focused
- Proactive in identifying opportunities for process improvement
Benefits
- A comprehensive rewards package
- Flexible benefits and wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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