Key Account Manager responsible for managing ecommerce business for leading brands in Southeast Asia. Working across multiple platforms and ensuring account success with strategic planning and execution.
About the role
- Customer Success Manager managing relationships and communication for Brink's customers. Ensuring customer satisfaction and navigating complex needs with a focus on operational improvements.
Responsibilities
- Manage relationships and all customer communication
- Handle escalations, project management, problem resolution, root cause analysis, and more
- Monitor customer satisfaction levels to ensure the highest quality of service
- Build and maintain strong working relationships with various levels of internal and external customers
- Collaborate with cross-functional teams, including sales, operations, and other resources
Requirements
- Bachelor’s degree in Business, Marketing, Logistics or related field
- 5+ years of experience in customer success, account management, or related roles
- Knowledge of key systems and tools relevant to the role
- Ability to travel on short notice to customer meetings and/or support Brink’s branch operations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
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Degree requirement
Location requirements
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