Manage Grants Administration for Philanthropy Northwest overseeing federal grant compliance and a team of direct reports. Collaborate with EPA for the Thriving Communities program in several states.
About the role
- Rebooking Administrator managing contracts with vendors and lessees, optimizing workflows and ensuring compliance with company regulations. Collaborating with internal and external customers for excellent service.
Responsibilities
- Manage contracts with vendors and lessees, within the rules and regulations of DLL
- Generate and distribute daily activity reports for workflow
- Assist with creating and maintaining policies, procedures and training material
- Identifies and logs system defects
- Participate in the analysis of the clients’ intentions/needs in close cooperation with sales and translates clients’ needs into a correct and timely solution
- Actively communicate with BU’s, Operations Team Members, the Partner Pass-through Team and other Shared Services to improve performance and optimize co-operation
- Process inquiries according to SLA parameters
- Proactive follow-up
- Build and maintain relationships with vendors and/or lessees.
- Collaborate and coordinate with Customers (internal and external) to provide excellent customer service.
- Learn, perform and train activities as assigned to team
- Complete team projects as they are assigned
- Process all equipment, service and usage rebook types: Members update contract parameters and submit for approval to one up supervisor via the current operating system
- Maintain receivables and cash receipts related to any account maintenance transactions
- Identify and perform account reconciliations on an as needed basis and ensure they are executed timely and accurately
- File documents in digital archive, make internal notes in OLM as needed
- Receive and handle all inbound correspondence (mail, phone, e-mail)
Requirements
- 2-4 years’ experience in leasing, customer service and account reconciliation
- Proficiency in OLM and Microsoft Office applications
- Good understanding of accounting (debits and credits).
- Able to reconcile differences in AR, tax rates, due dates, contract set up/structure.
- Good mathematical skills.
- Ability to follow established/documented procedures and decision-making skills based on specific variables.
- Candidates must have strong analytical, organization, reconciliation and communication skills.
- Excellent verbal and written skills
- Good “Customer Service” skills.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
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