Assistente de CRM supporting marketing strategies by operationalizing campaigns in CRM for customer engagement and retention. Driven to enhance customer journeys and base growth through diverse campaigns.
About the role
- VP of Customer Success leading a team focused on renewal and retention for subscription-based offerings in a B2B technology environment. Overseeing operational cadences and customer success strategies to enhance business outcomes.
Responsibilities
- Manage and develop a team of Customer Success Account Managers (CSAMs)
- Execute renewal and retention motions primarily for smaller renewals
- Establish the processes, tools, cadence, and performance discipline
- Implement segmentation and coverage models across customer types
- Design and deploy a renewal operating cadence including forecasting standards
- Own and operationalize the renewal mechanics for subscription terms
- Build a customer success and renewal model across multiple relationships
- Lead, coach, and scale a team with a high-performance culture and clear accountability
- Drive operational alignment across Finance, Customer Operations, IT, and Sales Leadership.
Requirements
- 10+ years of leadership experience in Customer Success, Renewals, Inside Sales, or Revenue Operations within B2B technology
- Demonstrated success operating and scaling renewal motions for subscription-based offerings, including multi-year terms and co-termination
- Strong experience in 2-tier channel models, including distribution, resellers, and MSPs
- Proven ability to build and lead teams of CSAMs or inside renewal/account management teams with measurable performance outcomes
- Strong cross-functional operator with experience working closely with Finance, Customer Ops, IT, Sales Ops, and Sales Leadership
- Highly analytical and process-driven; comfortable building operating cadences, dashboards, KPIs, and accountability structures.
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- Open (uncapped) PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Dynamics CRM Technical Consultant role developing and supporting Dynamics 365 Sales and Marketing systems at Clarion Housing Group. Engaging with customers and ensuring systems are maintained with a focus on quality and resilience.
Clinical Success Manager at Abridge improving nursing workflows with AI. Collaborating with diverse teams to launch products that bridge clinical conversations and actionable data.
Customer Success Executive managing end - to - end experience for F&B clients. Onboarding and supporting clients for optimal system utilization in a hybrid work environment.
Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
Customer Success Leader at Planday managing Customer Success Managers for B2B SaaS client retention. Ensuring strong customer partnerships and data - driven growth strategies.
Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
Senior Customer Success Associate managing automated customer accounts for sustainability platform rePurpose. Delivering quality support through efficient ticket management and customer onboarding.
Analista de Planejamento Pleno - CRM developing customer relationship strategies to enhance retention at Cheil Brasil. Collaborating with teams to utilize data for improved consumer engagement.
Dedicated Customer Success Manager ensuring support for top producer accounts at Trustmark. Responsible for managing relationships and customer satisfaction post - implementation.