Legal Claims Assistant at Despegar resolving customer claims related to travel. Collaborating with teams and ensuring high-quality solutions in the travel industry.
Responsibilities
Comprender el reclamo del cliente y hacer una auditoría de qué pasó en el historial.
Presentar los soportes necesarios para dicho proceso.
Hacer el seguimiento operativo del caso y realizar las gestiones necesarias para solucionar el reclamo. Interactuar con abogados y demás áreas de la empresa para búsqueda de soportes necesarios.
Requirements
Profesionales o estudiantes de carreras de Turismo, Hotelería, Administración o afines.
Experiencia en posiciones similares o de backoffice/operaciones de al menos 1 año preferentemente en empresas de de Turismo/Travel/ Aerolíneas
Conocimiento de algún sistema de GDS ( Excluyente)
Perfil proactivo, analítico, organizado, orientado a los resultados y cumplimiento de objetivos
Benefits
Ser parte de una empresa experta en su industria.
Pertenecer a un equipo de profesionales apasionados por viajar en el mundo de la tecnología y hacer posible que otros viajen.
Integrar un equipo que utilice la tecnología como vía de innovación y resolución de oportunidades.
Desarrollar tu propia carrera en un mundo competitivo y desafiante.
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