Program Manager managing a team of Family Support Specialists providing services to DCF high risk families. Responsible for referrals, reports, and program oversight in South Boston.
About the role
- Director of Program Operations driving operational excellence and cross-functional alignment at Delta Dental of Massachusetts. Overseeing vendor relations and continuous improvement initiatives in organizational effectiveness.
Responsibilities
- Lead enterprise operational planning processes to ensure priorities, resources, and timelines are well-defined and aligned across the organization.
- Drive operational efficiency by identifying gaps, optimizing workflows, and improving cross-functional coordination.
- Establish and maintain mechanisms that support disciplined execution of business plans and strategic initiatives.
- Oversee the development and implementation of performance measurement frameworks, KPIs, and reporting structures.
- Partner with senior leaders to track organizational performance, analyze trends, and make data-driven recommendations.
- Ensure accountability and transparency around progress toward operational and strategic goals.
- Oversee strategic vendor relationships to ensure contractual compliance, performance quality, and cost-effectiveness.
- Monitor vendor performance against service level agreements (SLAs) and implement corrective actions when necessary.
- Cultivate strong internal partnerships across departments to enhance collaboration, alignment, and shared accountability.
- Build and manage strategic external partnerships that support operational, performance, or strategic priorities.
- Manage the development and governance of knowledge management systems, ensuring information is organized, accessible, and maintained effectively.
- Oversee practices for documentation, information sharing, and process standardization across the organization.
- Drive a culture of continuous improvement by identifying inefficiencies and leading initiatives to enhance overall organizational effectiveness.
Requirements
- Bachelors degree in Business Administration, Operations, Organizational Leadership, or related discipline.
- 10+ years of progressively responsible experience in operations, program management, performance management, or organizational effectiveness.
- Demonstrated experience managing cross-functional initiatives and vendor relationships in a complex organization.
- Strong background in establishing operational frameworks, performance metrics, and execution systems.
- Excellent leadership, communication, and stakeholder-management skills.
- Masters degree (MBA, MPA, or related field) preferred.
- Experience in knowledge management, organizational transformation, or healthcare industry preferred.
- Familiarity with operational excellence methodologies (Lean, Six Sigma, Agile practices) preferred.
- Experience in highly regulated, fast-paced, or service-driven industries preferred.
Benefits
- medical, dental, and vision plans
- generous time off including PTO
- short and long-term disability insurance
- competitive 401(k) savings match including financial planning workshops
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