Hybrid Senior Logistics Operations Manager

at Delivery Mates

• Job title: Senior Logistics Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Milan, Italy

About the role

• Senior Logistics Operations Manager responsible for operational performance across Milan, Bologna, and Rome. Leading teams, managing P&L, and ensuring service quality for key clients.

Responsibilities

• Own the operational metrics (on-time performance, delivery success, quality, productivity, safety) across Milan, Bologna and Rome.
• Ensure processes and SOPs are correctly implemented and followed at station/city level.
• Run regular performance reviews with local teams and implement corrective action plans where needed.
• Ensure consistent service quality across all cities, aligned with client SLAs.
• Lead and coach local teams, including controllers, HR/people support and city operations leads.
• Set clear goals, monitor performance, and support the development of key team members.
• Foster a culture of ownership, accountability and continuous improvement.
• Hold weekly operational meetings with key clients, presenting KPIs, root-cause analysis and action plans.
• Act as main operational escalation point for Italian operations.
• Work closely with clients on ramp-ups, peak planning and new initiatives.
• Own the operations P&L for Italy: revenue, variable and fixed costs.
• Prepare and manage budgets and forecasts together with the Country Manager and Finance Controller.
• Monitor margins and unit costs; implement cost-optimisation initiatives without compromising quality.
• Ensure accurate monthly reporting and explanation of variances vs budget/forecast.
• Work closely with the Finance Controller on reporting, accruals, and financial analysis.
• Coordinate with HR on workforce planning, hiring needs and people issues.
• Collaborate with Fleet, IT and other support functions to ensure operations run smoothly.
• Use Excel and data to analyse performance, identify trends and drive decisions.
• Build and maintain operational dashboards and standard reports.
• Lead continuous improvement projects to increase productivity, reduce waste and improve service.

Requirements

• 5+ years’ experience in logistics operations in Italy (last-mile, parcel, e-commerce or similar).
• Proven experience managing P&L and budgets for an operations function.
• Very strong numerical skills and a data-driven mindset.
• Advanced Excel skills (pivot tables, lookups, basic modelling, data analysis).
• Experience leading multi-site or multi-city operations teams.
• Comfortable running client-facing meetings and presenting KPIs/action plans.
• Strong organisational skills, attention to detail and ability to prioritise under pressure.
• Fluent English (spoken and written). Italian is strongly preferred due to the nature of the role.
• Willingness to travel regularly between Milan, Bologna and Rome (and between Barcelona/London For Board Meetings).

Benefits

• Competitive salary, aligned with experience and responsibility.
• Performance bonuses linked to operational KPIs and P&L delivery.
• Expansion bonuses for successful ramp-up of new cities, services or volumes.
• Opportunity to build and shape a multi-city operation in a growing business.
• Close collaboration with senior leadership and clear progression opportunities.
• Travel expenses covered in line with company policy.