IT Support Specialist managing security-related issues for customers and support team in a rapidly growing IT company. Troubleshooting, audits, and guiding on best practices in cloud environments.
Responsibilities
Serve as the primary security escalation point for our customers and our 1st-level support team.
Troubleshoot and resolve complex security-related issues, particularly around ML-based security solutions.
Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
Conduct security audits and compliance checks and guide customers on implementing best practices.
Help improve and automate security and support processes across IT Ops.
Requirements
Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
Hands-on experience with MDM systems (security policies, application control, conditional access).
Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
Customer-focused, patient, and committed to a security-first mindset.
Hands-on, proactive, and solution-driven in daily work.
Fluent in English (C1).
Benefits
Be part of a small, rapidly growing team in Berlin and Munich with big ambitions, backed by top European VCs such as Atomico and Cherry Ventures.
Become part of the IT revolution and help us build the most compelling IT Management Platform on the market.
Attractive compensation package, including a virtual share package (VSOP).
High responsibility and ownership from day one.
Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
Security Engineer at KAYAK responsible for implementing security improvements and managing security tools in Berlin office infrastructure. Collaborating with teams to monitor incidents and enhance security protocols.
Security Shift Manager overseeing security operations at WarHorse Gaming Omaha. Responsible for team safety, compliance with regulations, and staffing in the security department.
Security Supervisor responsible for loss prevention and safety at WarHorse Gaming casino in Omaha. Ensuring compliance with regulations and managing security team operations.
Security Director overseeing lab services and operations, ensuring compliance and security across global sites. Leading teams and integrating secure strategies for innovation and productivity.
Security Product Owner at Dell Technologies responsible for Lab Services and Operations. Translate strategy into initiatives while collaborating with cross - functional leaders in security engineering and Agile delivery.
Security Shift Manager responsible for safety operations at WarHorse Gaming Omaha. Supervising security staff and ensuring compliance with laws and regulations.
Security Supervisor managing safety and loss prevention for WarHorse Gaming in Omaha. Ensures compliance and oversees the security department operations on the casino floor.
Security Architect leading AI trust and governance strategies for Fortune 500 with Salesforce. Empowering organizations with cutting - edge security solutions in a collaborative environment.
Information Security Manager responsible for ensuring security of data, systems, and networks at Cayuse. Leading development and monitoring of security policies, practices, and controls.
Cloud Security Architect at Cayuse overseeing secure architecture design, implementation, and governance for cloud - native, microservices, and AI - enabled systems. Collaborating with stakeholders to ensure compliance and security practices.