Manager responsible for SalesForce Application Support at M&G Global Services. Provide 24x7 support, enhance stakeholder delight and maintain issue tracking.
About the role
- Tire Sales Specialist driving tire sales for Dealer Tire in premium OEM dealerships. Engaging customers directly and ensuring satisfaction through effective service and problem-solving.
Responsibilities
- Selling tires to customers on the service drive to exceed assigned sales goals
- Inspecting customers’ cars on the service drive
- Diagnosing tire-related problems, recommending service, and quoting prices
- Assuring necessary repairs are completed as ordered and priced as quoted
- Maintaining strong, effective relationships with customers and dealer personnel
- Overseeing customer satisfaction and solving problems that arise
- Completing monthly market analyses
- Assisting in store operations (i.e., maintaining inventory, opening/closing the store, etc.)
- Assisting dealership technicians to ensure service levels are maintained
Requirements
- 2+ years of tire service experience, preferably in a retail tire and service environment
- Excellent verbal communication skills with strong customer service orientation
- May be required to operate a motor vehicle
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
- Proficient computer skills to include experience with MS Office and online order management applications
- Physical Job Requirements: able to be on their feet 7-8 hours a day, keep up with service drive traffic and inspect 80-100 vehicles a day, lift up to 75 pounds unassisted
Benefits
- Medical, Dental, Vision insurance plus a 50% 401k match up to a 7% contribution rate
- PTO eligible after 30 days
- Annual tuition reimbursement between $2,500-$5,000
- Discounts on tires!
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