Customer Service Representative in a Legal Tech firm focusing on client acquisition and engagement. Engaging with potential clients and managing lead qualification in a digital environment.
About the role
- Customer Support Representative assisting DaySmart customers via phone, chat, and email while resolving technical inquiries about innovative software solutions. Join a supportive team environment with flexible working options.
Responsibilities
- Provide superior customer service to DaySmart customers via phone, chat, and email.
- Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
- Field general use questions about our software and additional services.
- Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
- Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software.
- Participate in daily departmental meetings communicating recent customers issues and concerns.
- Communicate possible software bugs and customer-specific database issues to senior teammates and management.
- Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
Requirements
- Proficient in using Windows and Microsoft Office Suite.
- Prior customer service experience.
- Positive attitude.
- Excellent written and verbal communication skills.
- Attention to detail.
- Strong problem-solving skills.
- Ability to adapt quickly.
- Ability to work until 8pm or later on weekdays.
- Ability to be on call on weekends and holidays.
Benefits
- Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
- 401k plan with company match on your contributions.
- Open PTO and a generous paid holiday schedule.
- Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
- Opportunities to ensure you are always learning and growing.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Advanced Associate Customer Service role managing inventory control of equipment for disabled candidates at Pearson testing centers. Handling logistics for daily shipments, returns, and communication with internal and external stakeholders.
Customer Care Technical Lead acting as a liaison between customers and Nokia's technical support organization. Managing customer satisfaction and leading technical delivery of support initiatives.
Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.
Customer Service Representative providing reliable and compassionate service to veterinary clinics at Gateway Services. Building trusted relationships with clinic staff and families while managing customer needs.
Customer Service Team Leader at DPG leading Inside Sales teams and acquiring new customers. Managing customer relations and reporting directly to sales leadership.
Customer Service Administrative position maintaining client relationships and ensuring operational objectives in post - sales service area. Located in Abrera, Barcelona with growth opportunities.
Leitung der Abteilung Abrechnung und Kundenservice bei Contigo Energie AG in Bochum. Verantwortlich für Rechnungsstellung, Forderungsmanagement und Teamführung.
Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
Operations Support Specialist supporting ongoing local operations and planning language programs in Pune for an international education provider. Involved in administrative processes and project coordination.