Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst focusing on process mapping within Davy Group's Operations division in Ireland. Collaborating with stakeholders to enhance business processes and facilitate improvements.
Responsibilities
- Collaborate with and develop strong working relationships with key stakeholders to facilitate a deep understanding of business process, challenges and opportunities.
- Create clear and accurate BPMN process maps to visualize current state workflows.
- Facilitate workshops and interviews to understand the process, risks, controls and potential pain points and improvement opportunities.
- Become a subject matter expert by building a detailed knowledge base of business operations, business processes, data flows and systems in the business areas supported.
- Work with 1LOD & 2LOD to identify risks and controls associated with processes as part of a process led risk management framework.
- Engage with the RCSA “Risk Control Self-Assessment” process ensuring new and existing risk and controls are captured on process maps.
- Maintain process mapping documentation and ensure it is up to date and accessible.
- Deliver timely status and project updates to management and relevant business owners.
- Provide additional support where required such as supporting process improvement initiatives, analysis work, working with IT, operations, and project teams to ensure alignment between business needs and technical solutions.
- Comply with the Risk and Compliance frameworks, policies and procedures associated with the role.
Requirements
- Minimum 5 years previous experience as a Business Analyst with a strong focus on process mapping and process improvement.
- Proficiency in tools such as Visio, other process mapping tools, or similar.
- Strong understanding of BPMN standards and process documentation best practices.
- Stakeholder management skills and excellent communication both verbal and written.
- Analytical mindset with attention to detail.
- Ability to simplify complex processes and communicate them clearly.
- Comfortable working across multiple business units and managing competing priorities.
- Experience working in Agile or hybrid project environments.
- Strong troubleshooting and problem-solving skills.
- Experience working within the financial services industry, risk experience also an advantage.
- An ability to prioritise workloads and achieve critical deadlines.
- A proven record as a team player with ability to work effectively with people at all levels of the organisation.
- Solid understanding and experience in a range of system development life cycle methodologies.
- Experience of translating business needs into formal business requirements & functional specifications.
Benefits
- Health and wellness support
- Flexible working options
- Flexible benefits allowance
- Learning and development opportunities
- Assisted retirement planning
- Comprehensive Employee Assistance Programme (EAP)
- Mental health first aid
- Sports & Social teams promoting physical wellbeing and social connection
- Competitive remuneration package including salary, bonus, pension and additional benefits
- Comprehensive range of professional and personal development opportunities
- Inclusive and diverse workplace
- Support for a hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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