IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Clinical Services Manager advancing clinical excellence in dialysis clinics. Responding to adverse events, coaching teams, and leading strategic initiatives to enhance safety and quality.
Responsibilities
- The Clinical Services Manager role plays a pivotal part in advancing clinical excellence across the clinics by achieving safety, quality, and hospitalization goals.
- This role provides immediate response to adverse events, coaching clinical teams, supporting clinical outcomes, and leading strategic initiatives within the division.
- The position acts as a subject matter expert (SME) in clinical outcomes and safety, drives quality improvement plans, upskills clinic team members (TMs), removes barriers to performance, and leads or supports special projects.
- Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
- Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
- Conduct hard skill coaching, in Core Team meetings, or deep dive coaching to prepare & empower the facility team to act.
- Lead efforts with clinic teams to identify and address root causes of PRD and hospitalization outliers by removing barriers and providing targeted coaching.
- Seen as a strategic partner to RODs, DVP, DCS, and Home partners.
Requirements
- Bachelor’s degree in nursing or related field
- 6-8 years of experience in clinical services management
- Specialized experience in developing and implementing clinical policies and procedures
- Registered Nurse (RN) license
- Current driver’s license, reliable transportation, and vehicle insurance in state of residence
- Preferred: Certification in Healthcare Quality (CPHQ) or similar
- Preferred: Current CPR certification
- CNN or CSN, Bonet Certification within 2 years of employment
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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