IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
About the role
- IT Support Consultant resolving technical issues via remote access for DATAGROUP. Working in a collaborative team environment in a customer-oriented role.
Responsibilities
- You diagnose and resolve faults and incidents efficiently and skillfully via remote access
- Your trained approach to problems allows you to clearly prioritize, classify, and document incidents in our ticketing system.
- Couldn’t resolve an incident? No problem — as a true team player you competently escalate tickets to the appropriate downstream support units.
- You manage and monitor tickets in accordance with our Service Level Agreements.
- As a true team player, you value knowledge sharing and transfer — maintaining and documenting information in our knowledge base is second nature to you.
Requirements
- You have a strong customer service orientation and the ability to multitask.
- You possess excellent teamwork and communication skills.
- You demonstrate proper telephone etiquette and strong active listening skills.
- You have pronounced troubleshooting and problem-solving abilities.
- Ideally, you have experience in customer support / IT helpdesk.
- You have very good written and spoken German.
- You have very good proficiency in at least one of the following languages: Dutch, French, English.
- You are able to prioritize, classify, and document tickets.
Benefits
- Reliable position with one of Germany’s largest IT service providers
- Opportunity to gain IT experience
- Open and collegial corporate culture and a trusting working atmosphere
- Flat hierarchies and short decision-making paths
- Individual training opportunities and interesting professional challenges
- Flexible working hours to support work–life balance
- Attractive and modern work environment including mobile working options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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