Operations Manager overseeing operational effectiveness and people experience for Smartly, a Datacom Company. Leading initiatives for efficiency and engagement in a hybrid work environment.
Responsibilities
Owning the effective delivery of core office and operational services, ensuring a well-run, organised, and supportive workplace.
Leading and coordinating people-related operational processes such as onboarding, recruitment coordination, and lifecycle administration.
Driving consistency and effective use of operational and people systems, processes, and practices.
Acting as a central point of coordination for office operations and managing supplier relationships.
Partnering closely with leaders and cross-functional teams to support internal communications, organisational change, and staff engagement initiatives.
Translating operational decisions into clear people-focused communication, tailored to different audiences.
Planning and delivering inclusive, engaging staff events and experiences.
Leading process improvement and innovation initiatives, including exploring and implementing AI and automation solutions.
Building strong cross-functional and supplier relationships.
Requirements
Experience in Operations, Business Operations, Workplace Operations, or Office Management roles, with strong people-related operational exposure.
Minimum two years’ experience leading and managing a team.
Experience in onboarding, recruitment coordination, and people operations activities.
Proven experience in internal communications, with strong writing skills.
Demonstrated history of supporting or coordinating operational and organisational change initiatives.
Background in systems and process improvement.
Experience planning and executing staff events and experiences.
Proficiency in Microsoft Office applications, databases, HR systems, and CRM platforms.
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