Head of Operations Strategy overseeing scalable operations for Voi in UK & Ireland. Defining operational models and driving performance alignment across local markets and central functions.
About the role
- Lead operations in multi-location automotive retail, designing scalable workflows and standardized processes for AutoNation's next-gen platform.
Responsibilities
- Design and operationalize the AN USA Operating Model
- Define and implement standardized operating processes across the AN USA network
- Ensure seamless integration between digital retail, centralized teams, and store operations
- Translate strategic initiatives into practical, scalable workflows
- Design operational workflows for digital retail including online-to-store handoffs
- Define appointment scheduling and vehicle availability confirmation processes
- Ensure customer data continuity across systems and eliminate friction
- Partner with AutoNation Finance (ANF) and internal Technology teams
- Define operational requirements for online pre-qualification and credit workflows
- Ensure seamless handoffs between digital, Central BDC, and store processes
- Eliminate duplicate data entry and customer friction
- Partner with leaders building the Central BDC model
- Define lead routing logic and escalation pathways
- Ensure clean transitions and accountability across centralized and field teams
- Define, measure and improve store performance on transferred leads
- Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
- Define execution standards and ensure consistent adoption across stores
- Align WBYC processes with centralized pricing and inventory strategy
- Operationalize inter-store vehicle allocation and transport workflows
- Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
- Define processes supporting pooled inventory and inter-market transfers
- Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
- Represent the voice of the field in cross-functional planning
- Ensure new processes are documented, rolled out, optimized, and scaled
Requirements
- 10+ years leading operations in multi-location retail, automotive, or marketplace environments
- Experience designing and scaling centralized operating models – ideally in the auto retail space
- Strong familiarity and experience with auto dealership operations
- Strong cross-functional leadership across Product, Tech, and Field teams
- Deep understanding of customer journey design and operational process flow
- Data-driven operator with strong execution discipline
- Automotive retail or omni-channel experience preferred
Benefits
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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