Sales Enablement Manager creating technical content for Upwind Security. Collaborating across teams to translate cloud security concepts into clear narratives for engineers and security leaders.
About the role
- Security Engineer II focusing on Endpoint Detection and Response at Cyderes. Delivering expert-level support to improve security postures and effectiveness of EDR tooling.
Responsibilities
- Deliver expert-level EDR product support, acting as the primary technical resource for internal stakeholders and external customers.
- Provide deep technical expertise on EDR platforms, including configuration, tuning, deployment, and troubleshooting.
- Serve as an escalation point for complex EDR-related incidents and investigations.
- Partner with external customers to provide tailored guidance on security improvements within their environments.
- Understand customer business risk and advise them on appropriate security controls to reduce exposure and strengthen their overall security posture.
- Maintain clear and effective communication with customers, translating technical findings into actionable business recommendations.
- Conduct routine EDR product health checks for customers, identifying gaps, misconfigurations, and coverage issues.
- Maintain and manage EDR product versioning to ensure all deployments remain at supported and current levels.
- Monitor EDR platform performance and proactively identify areas for optimization.
- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) for EDR operations, applicable to both internal teams and external customers.
- Document best practices for EDR deployment, tuning, alert management, and response workflows.
- Contribute to knowledge base articles, runbooks, and training materials.
Requirements
- Diploma or bachelor’s degree in computer science, Cybersecurity, Information Technology, or related field.
- Minimum 4+ years of progressive, in-depth cybersecurity experience with demonstrated growth in scope and responsibility.
- Proven enterprise-level system administration experience across Windows, macOS, and Linux operating systems.
- Hands-on experience supporting and administering EDR tools such as CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint, or comparable platforms.
- Basic understanding of cybersecurity fundamentals — including malware types, network protection, and incident response.
- Scripting or development experience in one of the following languages: Python, PowerShell, bash, etc.
- Knowledge of deception technologies, such as Thinkst Canary & NTA technologies, such as Corelight
- Acquaintance with log analysis tools or SIEM platforms (e.g., Splunk, Sentinel, XSIAM, CS NG-SEIM) preferred.
- Strong analytical and problem-solving skills with attention to detail.
- Effective written and verbal communication skills for both technical and non-technical audiences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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