Operations Manager leading Customer Support unit for CyberCare. Overseeing day-to-day operations and ensuring team objectives are met while fostering professional growth in Kaunas.
Responsibilities
Leadership & Development: Lead, coach, and motivate your team of 6 Team Leads.
Performance & Operations Oversight: Oversee day-to-day operations and analyze team performance metrics.
Strategic Improvement: Define a strategic roadmap for our customer support unit.
Data-Driven Decisions: Analyze performance data and customer satisfaction insights.
Stakeholder Communication: Ensure the communication of results to stakeholders.
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