Join Severn Trent Water Limited's Customer Operations team to make a positive impact. We are looking for individuals with a proactive mindset and problem - solving skills.
About the role
- Lending Operations Analyst ensuring seamless loan servicing processes at Constantinople. Improving end-to-end banking processes using AI and automation while delivering reliable client experiences.
Responsibilities
- Act as the first line of operational quality control for incoming loan applications.
- Review applications against SOP checklists to identify missing information.
- Validate customer information and documents for the Delegated Credit Authority.
- Liaise with brokers and customers to gather outstanding requirements.
- Manage stakeholders to ensure timely settlement.
- Coordinate post-settlement operations including Loan Variations and Discharge requests.
- Provide real-time support to borrowers and brokers via live chat and email.
- Identify friction points in our SOPs and provide feedback to the Product and Engineering teams.
Requirements
- Prior experience in Banking Operations, Loan Processing, in a high-volume Admin/Support environment.
- Experience with customer support (Live Chat/Email) is highly valued.
- Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
- A Process Thinker: You thrive on logic and order.
- Operationally Agile: You are comfortable working in a role that requires "context switching".
- Tech-Native: You view banking as a series of digital workflows.
- A Clear Communicator: Able to explain requirements clearly and professionally.
- Team Oriented: Open to working in a rotation system.
Benefits
- We are an equal-opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We encourage candidates from all backgrounds to apply.
- Applicants in need of special assistance or accommodation during the interview process may contact us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Supervisor leading Benefit Operations team ensuring high - quality HR service delivery at Comcast. Overseeing complex benefits processes and driving operational excellence within the department.
Operations Associate handling settlements and corporate actions while supporting customer tax obligations at Sharesies in a dynamic environment.
Senior Manager leading fulfillment operations at PopSockets, a digital - lifestyle company. Driving operational excellence and managing 3PL partnerships for business growth.
Senior Inspector providing technical guidance and compliance oversight in oil and gas operations. Working at Alberta Energy Regulator with a focus on regulatory compliance and leadership.
Methods Agent supporting operations by optimizing production processes and resolving technical issues through cross - department collaboration in the aeronautics sector.
Lead technical support and operational initiatives for gas distribution systems at NiSource. Assist in mentoring leadership and ensuring safety compliance across multiple operation centers in Virginia.
Technology Operations Manager for Wells Fargo overseeing IT services and team operations. Responsible for process improvement and managing operational outcomes.
Senior Operations Manager overseeing operations at Duomo, a platform for personal and spiritual growth. Collaborating directly with CEO on critical business functions and strategic initiatives.
Operations Training Team Leader at Celestica implementing training processes for production. Leading a team of trainers in the assembly, inspection, and testing of company products.