Hybrid Operations Coordinator – 4 months contract

at CXG

• Job title: Operations Coordinator – 4 months contract
• Job type: Contract
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Tunis, Tunisia

About the role

• Operations Coordinator executing local projects and enhancing Evaluator database in Tunisia. Leading initiatives for Evaluator recruitment and community engagement.

Responsibilities

• Responsible for the successful and cost-effective execution of local projects under the supervision of the Operations & Community Lead.
• Enhancing the local database of Evaluators and retaining the active ones.
• Plan, recruit, train and certify a sufficient and adequate number of active Evaluators to meet current and forecasted missions.
• Responsible for the timely assignment and execution of fieldwork according to Company standards.
• Ensure the quality of field surveys, their timely collection and electronic submission.
• Communicate proactively with the Customer Success Managers regarding clarification or issues.
• Coordinate and report project status to the Operations & Community Lead.
• Ensure the operation margin target is reached by setting the appropriate pay rate and accounting for potential extra costs.
• Planning and implementing Community growth and engagement initiatives.
• Retain and create long term relations with Evaluators.
• Ensure the Evaluators have the best User Experience by responding quickly and effectively to their requests.
• Ensure timely payments to Evaluators by coordinating with the finance team.

Requirements

• Diploma in Administration, Business, Management, or related field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Full proficiency in English and French as you will be the contact person for the Evaluators. Fluency in any other language will be a plus.
• Social media/Tech savvy (personal or professional)
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality. Ability to work as part of a team.
• Ability to work under pressure and to manage stress.
• Customer-service orientation