Experienced Production Engineer supporting quality - critical processes and collaborating with teams to ensure high - quality pen needles. Engaging in stable operations and improvements within a 2 - year temporary contract.
About the role
- Application Production Support Engineer ensuring reliability of integration systems at CVS Health. Leading incident resolution and driving improvements to minimize service disruptions.
Responsibilities
- Lead resolution of critical production incidents for enterprise integration systems
- Own root cause analysis and drive permanent fixes
- Define, track, and report on service metrics and KPIs
- Establish and enforce integration support standards
- Provide technical leadership to the support team
Requirements
- 7+ years of software development experience
- 4+ years working with REST APIs, microservices, and infrastructure
- Hands-on production support experience for enterprise applications
- 1+ year of experience implementing monitoring and alerting tools like Splunk, AppDynamics, or Grafana
- Working knowledge of ITSM processes and tools including ServiceNow
- Ability to operate effectively in high-pressure environments
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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