Manager of FinOps for CVS Health overseeing client contractual obligations and operating within cross-functional teams. Ensure compliance and manage complex financial projects in the healthcare domain.
Responsibilities
Partner with internal cross-functional areas such as Sales, Finance, Trade and Reporting to ensure all client requirements are met and supported
Review and analysis of reporting to identify trends and opportunities, plus quality inspection prior to client delivery
Solve for opportunities identified through trend analysis – process improvement / strategic projects
Independently manage client issues and projects with little involvement from leadership
Triage of Finance specific Account Team requests
Support multiple complex client escalations and projects– requiring “outside of the box” solutions and ideas
Conduct “lessons learned” and feedback meetings post resolution of issues to improve processes for the future
Create and maintain issue and project tracking support tools as needed (Milestone Report/CRAID/Agendas/etc.)
Partner with cross-functional partners to align on client and project expectations
Escalate appropriately when support is needed or risk is identified, linear and/or cross-functional escalation
Send weekly meeting agenda and meeting notes 24hrs prior and after meeting takes place
Regular summary updates to Finance leadership
Requirements
5+ years of professional experience in PBM/healthcare operational and/or financial role(s)
2+ years of experience performing in-depth research, investigation, analysis, and/or ad-hoc reporting
2+ years of experience in Microsoft Office, particularly Excel
Prior experience in client-facing role
Demonstrated project management experience
Advanced Microsoft Excel skillset including pivot-tables, advanced formulas, and maneuvering data sets
Prior Salesforce use
Bachelor's Degree or Equivalent Experience
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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