About the role

ICM Case Manager for CVS Health developing proactive care plans and coordinating member healthcare. Requires travel within Essex County, NJ with a focus on improving member wellness.

Responsibilities

The ICM Case Manager develops a proactive plan of care to address identified issues to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness.
Uses clinical tools and information/data review to conduct an evaluation of member's needs and benefits.
Applies clinical judgment to incorporate strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning.
Conducts assessments that consider information from various sources, such as claims, to address all conditions including co-morbid and multiple diagnoses that impact functionality.
Uses a holistic approach to assess the need for a referral to clinical resources and other interdisciplinary team members.
Collaborates with supervisor and other key stakeholders in the member’s healthcare in overcoming barriers in meeting goals and objectives, presents cases at interdisciplinary case conferences.
Utilizes case management processes in compliance with regulatory and company policies and procedures.
Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

Minimum 3+ years of clinical practice experience.
Must have active and unrestricted RN licensure in the state of NJ.
Willing and able to travel 25-50% of their time using your own vehicle to meet members face to face in their assigned area.
Reliable transportation required.
Certified Case Manager is preferred.
Minimum 2+ years Care Management, Discharge Planning and/or Home Health Care Coordination experience preferred.
Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually.
Excellent analytical and problem-solving skills.
Effective communications, organizational, and interpersonal skills.
Ability to work independently.
Effective computer skills including navigating multiple systems and keyboarding.
Demonstrates proficiency with standard corporate software applications, including MS Word, Excel, Outlook, and PowerPoint, as well as some special proprietary applications.
Bilingual Preferred.

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.