Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Product Owner responsible for Umo Mobility and cFlex, focusing on strategy and user experience. Collaborates with cross-functional teams to innovate solutions and drive customer value.
Responsibilities
- Drive the vision, strategy, and roadmap for Umo Mobility and cFlex
- Deliver innovative experiences to agencies while enhancing rider experience
- Define and prioritize user stories with the Mobility Essentials team
- Collaborate with product management team, customers, business owners, and stakeholders
- Shape and deliver production according to the product roadmap
- Innovate solutions using cloud-hosted platforms to drive customer value
- Refine the program backlog and maintain it over time
- Identify new market opportunities and partnerships
- Collaborate with the broader Umo product team to drive cross-team collaboration
- Constantly gather and understand customer challenges and develop innovative solutions
Requirements
- Four-year college degree or equivalent experience
- 3 years of Product Owner, product management, or related experience
- An absolute passion for improving the customer experience and the journeys of their customers
- Advanced abilities to prioritize, triage, and ultimately address unexpected challenges
- Demonstrated ability to use knowledge and data to evolve product strategy
- A refined ability to thrive in a fast-paced environment while still having fun
Benefits
- Medical, dental and vision insurance
- Company-paid disability (company continues full pay and benefits for up to six weeks)
- Life insurance options
- Critical illness and accident coverages
- Flexible Spending Accounts
- Pre-paid legal plan
- Travel accident insurance
- Award-winning well-being program which includes an employer-funded lifestyle spending account
- Up to six weeks of paid parental leave
- 401k Retirement Plan with a company match
- Backup childcare
- Pet care
- Pet insurance
- Virtual tutoring
- Tuition reimbursement program
- 9/80 work schedule with time-off policies
- Flexible time-off arrangement
- Paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly
- 11 paid holidays throughout the calendar year
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