Hybrid Systems Engineer

at Centorrino Technologies

• Job title: Systems Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, Cloud
• Location requirements: Hybrid, Coburg, Australia

About the role

• Systems Engineer maintaining infrastructure and systems for SMB clients at Centorrino Technologies. Providing level 3 support and mentoring junior team members in a hybrid work environment.

Responsibilities

• Provide level 3 systems support for all SMB customers.
• Troubleshoot complex systems and infrastructure issues for SMB.
• Proactively identify, escalate, and resolve problems within customer infrastructure environments.
• Communicate with clients and stakeholders to understand technical requirements and deliver tailored solutions.
• Build strong working relationships with clients to ensure long-term satisfaction and trust.
• Develop and maintain accurate and up-to-date documentation for systems, infrastructure, and procedures.
• Occasional paid overtime work to support service availability.
• Evaluate and recommend improvements to enhance system performance, reliability, and efficiency.
• Mentor and coach junior team members to support their technical development and professional growth.
• Provide guidance on best practices, troubleshooting approaches, and customer engagement strategies.

Requirements

• Proven experience as 365 Cloud and Azure specialist.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Networks experience is advantageous.
• A strong knowledge of ticketing systems would be advantageous.
• Microsoft and other industry certifications.
• Enjoys a fast-paced environment and is comfortable with change.
• A personality where everyone knows that when you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability.

Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.