NetWitness Presales Engineer specializing in cybersecurity solutions. Engaging with clients to provide technical guidance and drive solution adoption across Africa.
About the role
- System Engineer - L2 at GSB Solutions working on network assessments and ensuring customer satisfaction through issue resolution. Involves collaboration with IT teams and troubleshooting network issues.
Responsibilities
- Conducting network assessments and making recommendations for network upgrades and improvements.
- Implementing and maintaining network and controls.
- Creating and maintaining network documentation, including network diagrams and standard operating procedures.
- Leading troubleshooting efforts for network issues.
- Collaborating with other IT teams to support business applications.
- In-depth knowledge of network infrastructure components like switches, routers, firewalls, and other network devices.
- Strong knowledge of network protocols, routing, and network.
- Ensuring customer satisfaction through timely resolution of escalated issues.
Requirements
- Bachelor’s degree or higher preferably in Engineering, Telecommunications, Information Systems
- 5+ years of experience in the networking/telecommunications field.
- CCNA (Voice/Data) knowledge or certified.
- Intermediate English
- Portuguese (preferred)
Benefits
- Excellent superior benefits.
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