Hybrid Event Manager

at CSI DMC

• Job title: Event Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Event Manager in Orlando responsible for managing event management processes and fostering client relationships. Collaborating with teams for successful program execution and maintaining high standards.

Responsibilities

• Lead all phases of event management, including contracting, planning, budgeting, logistics, and on-site execution for assigned programs including high-touch clients and large-scale programs.
• Serve as the primary point of contact for clients throughout the planning process and maintain an open line of communication with client during program dates and when client is in destination.
• Ensure program details meet client expectations while adhering to budgets, timelines, and company standards.
• Conduct assigned program operational site inspections, planning visits and walkthroughs.
• Manage the production of all program materials including diagrams, manifests, run-of-show documents, schedules, permitting and vendor confirmations.
• Ensure programs meet profitability targets by tracking costs, managing the P&L, and maintaining or growing profit margin from initial contract.
• Build and maintain strong client relationships through clear communication, professionalism, and thoughtful problem-solving.
• Collaborate with Sales, Strategic Accounts, Design & Development, and Vendors in successful program delivery.

Requirements

• Six or more years of progressive event management experience in a DMC, agency, or hospitality environment.
• Three years of event management experience in the DMC industry.
• Proven track record managing multi-day events and client portfolios.
• Deep understanding of the DMC industry, large-scale event operations, and client lifecycle.
• Expert-level knowledge of budgeting, forecasting, and profitability analysis.
• Advanced understanding of contract negotiation and vendor management.
• Advanced proficiency in Microsoft Office Suite; adaptable to CRM and other software (e.g., Salesforce, Dayforce).

Benefits

• Attend and participate in training opportunities and seminars relevant to this position
• Support training efforts by sharing best practices and process knowledge
• Foster a respectful and supportive team environment that reflects the company’s values
• Participate and assist with FAMs and hotel partner team outings
• Oversee part time Event Staff on projects and programs as needed