Event Coordinator supporting business events planning at Tourisme Montréal. Collaborating with teams to manage multiple events efficiently while ensuring customer satisfaction and logistical success.
Responsibilities
Assist with research and coordination of all Campagne Affaires events, including trade shows, Signature events, familiarization tours, and other events involving activations
Create invitations and thank-you messages through our database
Ensure thorough follow-up and perform necessary reminders by email or phone to optimize event attendance rates
Manage registrations for various events, trade shows, and other activities
Coordinate clients' transportation and accommodation needs
Conduct research and create client profiles for Campagne Affaires events, sales booths, and sales visits
Prepare satisfaction surveys for clients and partners
Process post-event data by compiling collected information, updating the database, and assigning follow-ups to the relevant managers
Contact vendors as needed by phone or via Microsoft Teams
Other administrative tasks
Process payment requests and follow up on invoices
Responsible for regularly updating the Finance budget file as well as the master events spreadsheet
Maintain Campagne Affaires documentation and the monthly metrics table
Draft and prepare various administrative documents, including itineraries for familiarization tours, client confirmations, and any other documents related to event organization and coordination
Prepare badges, place cards, gifts, and any other required materials
Attend monthly meetings with the different markets and distribute meeting minutes
Manage shipment of boxes for various events, including completion of required forms, notably customs documentation for shipments to the United States
Requirements
Minimum: DEC (Diploma of College Studies) or equivalent in event management; studies in tourism or hospitality are an asset
Minimum 2 years of experience in events
Proficient in Microsoft Office suite
Fluent in English and French (spoken and written); events may take place in Canada, the United States, and internationally
Experience in project management
Experience in budget management
Benefits
Competitive annual salary determined according to a salary scale, indexed annually
Employer-matched group RRSP (Registered Retirement Savings Plan) up to 5% of salary
3 weeks of paid vacation from the start of the reference year
Comprehensive group insurance, employee assistance program (EAP), and telemedicine after 3 months; costs shared 50/50
Health spending account of $250 per year
Paid business days off between Christmas and New Year's Day
7 sick days and 3 personal days per calendar year
Employer contributes 50% of the cost of the annual Opus transit pass (plus an 8% discount on the portion paid by STM, RTM)
35-hour workweek and compressed work schedule during the summer
9 statutory holidays plus 1 additional day at Easter
Hybrid work policy offering up to 2 days per week of remote work
Option to work remotely outside Quebec for up to 10 consecutive days per year, when combined with one or two weeks of vacation
Structured onboarding and integration program focused on team cohesion and cross-functional collaboration
Skills development and training program
Access to numerous tourist attractions, events, and festivals free of charge year-round
Bright downtown office in the heart of the city, close to McGill and Bonaventure metro stations, next to the Fairmont The Queen Elizabeth hotel
Complimentary invitations and tickets to cultural and sporting events
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