Hybrid Senior Localization Project Associate

at Crypto.com

• Job title: Senior Localization Project Associate
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Senior Localization Project Associate handling complex localization workflows for Crypto.com across 30+ languages. Collaborating with product, marketing teams, and linguists to ensure quality and cultural accuracy.

Responsibilities

• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• Manage timelines and hand-offs in our TMS, ensuring files are delivered to linguists or AI workflows correctly.
• **Prompting & Context:** Apply best practices in prompting to ensure AI-generated content receives the correct context.
• **AI Quality Spot-Checks:** Act as the first line of defense by spot-checking LLM outputs for obvious hallucinations or tone inconsistencies before passing them to human editors.
• **Feedback Loop:** Provide structured feedback to the Localization Manager on how our AI tools are performing.
• Maintain our central glossaries to ensure both human linguists and AI models have up-to-date terminology.
• Manage the LQA (Linguistic Quality Assurance) process, ensuring that any bugs found in the app are traced back to the source and fixed.
• Support the onboarding of vendors to new workflows, including Post-Editing (MTPE) processes.
• Work with Product Managers to clarify ambiguous English strings so that translations (human or machine) are accurate from the start.

Requirements

• **Experience:** Minimum of **5 years** in Localization Project Management. You know the traditional localization lifecycle and **MTPE** workflows inside out.
• **Tech-Forward Mindset:** You are familiar with the concepts of **Generative AI and LLMs** in localization. You understand how tools like ChatGPT or automated TMS workflows can aid efficiency.
• **Prompting Basics:** Ability to write clear, structured instructions (prompts) to guide AI output or human vendors.
• **TMS Proficiency:** deeply experienced with tools like Crowdin, Lokalise, or Smartling.
• **Operational Excellence:** You are highly organized and can manage file versions, Jira tickets, and invoices without losing track of details.