Customer Success Manager working directly with MetaCompliance customers across the Nordics, ensuring product satisfaction and maximizing return on investment. Focusing on relationship management and strategic customer engagement.
About the role
- Senior CRM Manager driving data-driven customer retention and engagement strategies for Crypto.com. Collaborating across teams to enhance customer journeys in the crypto ecosystem.
Responsibilities
- Design and implement data-driven customer lifecycle strategies, including innovative gamification approaches, to drive activation, retention, upsell, cross-sell, and churn management for Crypto.com’s products. Strong candidates must demonstrate a proven record of implementing end-to-end gamification strategies and delivering measurable results.
- Work closely with marketing, product, technical, and creative teams to deliver impactful and aligned CRM campaigns that resonate with users and drive business growth.
- Map and continuously improve customer journeys, ensuring seamless funnel conversion, enhanced user experiences, and increased engagement across all touchpoints.
- Focus on achieving and exceeding key performance indicators, including DAU/MAU, ARPU, retention, and conversion rates, by leveraging data-driven insights and innovative CRM approaches.
- Lead A/B testing initiatives to evaluate campaign effectiveness, analyze results, and refine strategies to maximize performance and ROI.
- Take full ownership of campaign execution, from ideation to delivery, ensuring high-quality outcomes that align with the organization’s goals.
- Leverage AI/ML technologies to enhance targeting, segmentation, and predictive modeling, delivering hyper-personalized and real-time customer engagement.
- Drive customer engagement and loyalty through gamification strategies, crafting innovative experiences that encourage participation and long-term retention.
- Prepare actionable insights and intuitive dashboards using data visualization tools to track and report CRM campaign performance, enabling data-driven decision-making.
- Automate repetitive tasks, workflows, and engagement mechanisms to improve operational efficiency and scalability, ensuring faster execution and better outcomes.
- Partner with data engineering and MarTech teams to ensure CRM data pipelines, customer data lakes, and CDP workflows are accurate, up-to-date, and optimized for performance.
- Market Awareness: Stay informed on crypto market trends, Web3 advancements, and evolving customer behaviors to refine CRM strategies and maintain a competitive edge.
- Exhibit a must-do attitude by identifying challenges early and implementing solutions to ensure campaigns are delivered on time and with accuracy.
Requirements
- 8years+ experience in online retention marketing with gamification and loyalty programs
- Data Driven professional
- Experience working with multiple departments
- Exposed / used CDP platforms, API integration, dynamic personalization, localization powered by AI/ML, and real-time engagement are highly preferred.
- Candidates with a proven track record of delivering results across commercial, gamification and retention strategy, technical, and data domains—coupled with leadership experience and a hands-on approach—will be considered for the Senior Manager position.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Digital Customer Success Manager managing over 300 accounts for Euna. Providing operationally sharp digital engagement to enhance customer success and growth with AI tools.
Digital Customer Success Manager enhancing engagement for a high - volume portfolio at Euna Solutions. Focusing on operational efficiency, automation, and maintaining customer success for over 300 accounts.
Customer Success Manager focused on enhancing client relationships and onboarding in Coviance's lending technology. Collaborating cross - functionally for customer success and product training.
Customer Success Operations Specialist at Grata optimizing processes for Customer Success team and supporting revenue growth through operational effectiveness.
Customer Success Manager ensuring long - term customer engagement for Lease a Bike's bike leasing services. Focused on onboarding, training, and support for customers and partners.
Customer Success Team Lead at Rapaport Group, leading a team and managing enterprise accounts for high customer retention and engagement. Driving account growth and operational excellence as part of a hybrid role.
Customer Success Executive at Red Hat managing customer success initiatives for enterprise software. Collaborating with technical teams and enterprise sales for improved product adoption and customer satisfaction.
Customer Success Manager enhancing customer experience with Zendesk solutions across organizations. Delivering outcome - driven engagement to ensure customer value realization and relationship growth.
Customer Success Manager guiding enterprise clients in utilizing AI - driven solutions for workplace safety. Building trusted relationships and driving measurable outcomes in operational efficiency.