Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Strategic Business Development Manager at Crypto.com focusing on B2B broker partnerships and digital asset integration. Driving growth and managing relationships with financial institutions in the Middle East.
Responsibilities
- Identifying and developing new partnerships with Brokers.
- Grow Crypto.com’s broker program to meet the KPIs and OKRs.
- Maintaining and strengthening relationships with current brokers.
- Providing timely customer service and issue resolution for Brokers.
- Drafting and closing ROI centric partnership agreements with Brokers.
- Attending industry events to engage with Brokers.
- Monitoring and utilizing opportunities in the market landscape/competitor trends within the broker space.
Requirements
- Network of contacts in the brokers/fintech intermediary space.
- 4+ years of experience in B2B partnerships, API integrations, or broker programs in finance/crypto.
- Demonstrable track record of initiating, managing & monetizing relationships with clients or partners eg. driving ;business results with clients & partners, drafting documentations & agreements;
- Excellent command of professional written & oral English (plus local language), writing & presentation samples are welcome
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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