Customer Service Representative managing logistics inquiries and facilitating order - to - delivery processes in a hybrid work environment. Building relationships with customers and providing effective communication across various departments.
About the role
- Technical Customer Service Representative offering technical support remotely for a well-known international brand. Handling inquiries, analyzing data, and collaborating with teams in a remote setting.
Responsibilities
- Support French-speaking customers via phone, email, and chat
- Handle technical and data-related inquiries, including basic SQL checks
- Investigate issues, provide clear explanations, and ensure fast resolution
- Collaborate with technical and internal teams to improve service quality
- Document cases accurately and meet quality & performance KPIs
Requirements
- French: Fluent / Native (C1–C2)
- English: B1–B2 level
- Basic SQL knowledge (queries, data checks, troubleshooting mindset)
- Strong problem-solving skills and attention to detail
- Comfortable working remotely with digital tools
- Previous experience in customer service or technical support is a plus, but not mandatory
Benefits
- Private health insurance
- Meal allowance
- Fully remote role from Portugal (only 1 office visit in Porto every 3 months)
- Paid training & structured onboarding
- Career growth opportunities within an international environment
- Supportive, inclusive, and collaborative remote culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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