Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Manager responsible for overseeing retail store operations, leading team performance and enhancing customer service at Crocs, Inc. Fostering inclusivity and executing operational standards while meeting business objectives.
Responsibilities
- Deliver outstanding service to our consumers using our C.H.A.R.M service model
- Leads the store team in surpassing performance metrics including sales, consumer service, and charms
- Apply analytical thinking & company reporting to find opportunities within the store
- Lead visual presentation, product flow, replenishment, and operational standards throughout the store
- Foster a welcoming, inclusive environment that promotes internal growth
- Coordinate, delegate, prioritize, and meet store deadlines
- Contribute to crafting a team environment that encourages sharing
- Support team members in the daily execution of retail operations
- Adhere to Crocs Asset Protection policies and procedures
Requirements
- Must be 18 years or older
- 4+ years of total retail experience, preferably with previous Store Manager experience
- Proven leadership skills with the ability to challenge, empower, and drive team results
- Strong communication skills (written and verbal)
- A valid driver’s license and clean driving record may be required
- Desire to succeed in a high-growth, fast-paced retail environment
- Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours
Benefits
- medical, dental, and vision coverage
- life and AD&D insurance
- short and long-term disability coverage
- paid time off
- participation in a 401k program that includes company match
- employee assistance program
- company incentive program
- flexible work arrangements
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