Hybrid Content Specialist

at CreatorIQ

• Job title: Content Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: ₱1,000,000 - ₱1,500,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manila, Philippines

About the role

• Content Specialist creating and centralizing documentation to educate internal teams and customers at CreatorIQ. Collaborating with Product Support, Success, and Marketing teams to facilitate knowledge sharing.

Responsibilities

• Collaborate with Product Support, Customer Success, Implementation, Product, Product Marketing and additional relevant stakeholders to publish public-facing technical resources that help facilitate new launches and drive self-service behavior across our Brand and Creator Help Centers
• Maintain product proficiency and partner with internal subject matter experts (SMEs) to develop, gather, and disseminate product documentation through the appropriate format and communication channels
• Assist in the strategic organization of external and internal knowledge to ensure searchability and adoption
• Audit the currently existing documentation on a regular basis
• Help track down knowledge silos and update our product documentation accordingly
• Collect documentation feedback and requests from customer-facing teams
• Manage a backlog of knowledge management projects in Notion
• Partner with Product Education Managers to prioritize most impactful documentation efforts
• Identify opportunities for improving and scaling internal knowledge management operations

Requirements

• Bachelor’s degree in Communications, Marketing, Digital Media, or a related field is preferred.
• Minimum of 1 year of experience working in the software industry.
• Exceptional written, verbal, and visual communication skills.
• Ability to work, plan, organize and prioritize collaboratively in a fast-paced and dynamic environment.
• Experience with ZenDesk Guide and HTML.
• Aptitude in understanding and discussing technical information with people of diverse occupational backgrounds (i.e. from Sales to Software Development).
• Strong understanding of how to translate complex technical knowledge into layman’s terms across both verbal and written formats.
• Ability to effectively break down information into digestible components with intuitive hierarchy and can write documentation that is modern, flows logically, and communicates its main points clearly.
• Familiarity with the digital content creation and influencer industry is a plus.

Benefits

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform, Sana, and documentation in Notion to get the training and tools you’ll need to become successful here from your first day with us.