Patient Financial Services Coordinator managing billing, collections, and payment plans in healthcare. Training provided for medical claims processes with a dynamic team.
Responsibilities
Manages and monitors patient balances, collections, and payment plans
Reviews accounts to determine collection actions
Answer inbound patient calls regarding outstanding co-payments, deductibles, coinsurances, etc.
Establish payment plans, processes patient payments and refund requests
Requirements
High School Diploma or Equivalent
Experience in customer service or related experience
Insurance, collections, or financial experience preferred
Investigative, curious and problem-solving mindset
Exceptional communication and human relations skills in working with people from diverse backgrounds
High attention to detail and strong organizational skills
Ability to multi-task between administrative tasks and customer service-related calls
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