Customer Support Analyst responsible for monitoring indicators and improving customer satisfaction at NIO. Focused on data analysis and enhancing client journeys in the telecommunications sector.
CR
Hybrid Customer Service Assistant – Reserved for Candidates with Disabilities
Posted 3 months ago
About the role
- Providing functional support to users and customers with an emphasis on the CargoWise system. Collaborating with various areas in import and export logistics processes.
Responsibilities
- Provide functional support to internal users and/or customers with a focus on the CargoWise system;
- Handle support tickets, analyze issues, and route solutions;
- Assist with user training and guidance, ensuring a positive experience and correct use of the tool;
- Perform technical and functional diagnostics, translating user needs to the technical team when necessary;
- Collaborate with other departments involved in import, export and international logistics processes;
- Maintain and update the system Workbooks.
Requirements
- Currently enrolled in a bachelor's degree program in International Trade, International Relations, Business Administration, Logistics, Information Systems, or related fields;
- Functional knowledge of CargoWise (preferred);
- Familiarity with maritime and air import/export processes;
- Experience with support and service tools (e.g., ticketing systems, Service Desk);
- Microsoft Office (especially Excel);
- Intermediate English (reading and verbal communication);
- Spanish is desirable (advantageous for supporting clients in Latin America).
Benefits
- Meal allowance
- Health insurance
- Dental plan
- Pharmacy benefits
- Totalpass
- Gym partnerships (Bluefit and Bodytech)
- Support Program (psychological, financial, legal and nutritional assistance)
- Life insurance
- Childcare assistance
- Transportation allowance
- Learning platforms
- Partnerships with universities and language schools
- Partnership with SESC
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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