Technical Account Manager supporting strategic customers to enhance their experience with Trainline B2B services. Focused on ensuring alignment with customer goals and expanding service adoption.
About the role
- Technical Account Manager at GTX Solutions leading client engagements from both strategic and technical perspectives. Focused on Customer Data Platforms and MarTech integrations.
Responsibilities
- Act as the engagement lead for assigned clients, managing overall program health, satisfaction, and strategic direction.
- Run weekly client calls, providing updates on progress, capturing next steps, and ensuring follow-ups happen.
- Translate client goals into technical tasks, validate data flows and use cases.
- Maintain project plans, Teamwork PM, JIRA/Asana boards, or similar tools to track deliverables and deadlines.
- Translate client objectives into clear requirements for our solution engineers and ensure alignment.
- Coordinate QA or data validation steps with internal solutions engineering team members and client stakeholders.
- Drive roadmap conversations, helping clients evolve use cases and get more value from their platforms.
- Proactively identify account risks or upsell opportunities, collaborating with leadership as needed.
- Produce concise, high-quality documentation and status updates.
Requirements
- 4+ years in a technical account management, MarTech consulting, or digital project management role.
- Hands-on familiarity with Tealium (iQ, AudienceStream, EventStream). Able to discuss tags, data layers, audiences, and connectors intelligently.
- Strong client communication and relationship management skills.
- Experience managing multiple concurrent projects in a fast-paced environment.
- Comfortable with project management tools (Teamwork, JIRA, Asana, Smartsheet, or similar).
- Familiarity with downstream activation platforms (Salesforce Marketing Cloud, Emarsys, ad platforms, etc.) is a plus.
- Comfortable with JavaScript, APIs, data-layer logic, and CDP platform mechanics
- Excellent organizational skills, with a proactive, ownership-driven mindset.
Benefits
- Equal opportunity employer
- Encouraging candidates from all backgrounds to apply.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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