Hybrid Senior Product Specialist - FAS/Product Manager Track

at Countable Labs

• Job title: Senior Product Specialist - FAS/Product Manager Track
• Job type: Full Time
• Experience level: Senior
• Salary: $110,000 - $135,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Palo Alto, United States

About the role

• Senior Product Specialist at Countable Labs involved in field applications and product management. Leading customer engagement and supporting product development in molecular biology tools.

Responsibilities

• Lead instrument installations, customer onboarding, and workflow validation.
• Lead service projects communication between the customer and the technical team on scope of work and data output.
• Deliver customer training through on-site visits, classroom-style sessions, webinars, and conference workshops.
• Provide primary technical support and troubleshooting for customers, working closely with internal R&D and engineering teams.
• Support commercial activities including demos, evaluations, and scientific discussions with prospective customers.
• Act as the voice of the customer, capturing structured feedback, unmet needs, and workflow insights as a member of the core product development team.
• Partner with senior product managers to actively support the Product Development Process (PDP) across new product introductions (NPI) and sustaining initiatives, with the focus on our assay content portfolio.
• Work closely with R&D assay development teams to translate customer workflows and VOC into clear product inputs, including user needs, use cases.
• Participate in definition, execution, and validation phases of assay product roadmap including internal testing, and early customer evaluations.
• Lead the creation and maintenance of customer-facing documentation, training materials, application notes, and launch collateral, as well as coordinate on beta testing activities.
• Participate with senior product managers in competitive market analysis to understand alternative assays, emerging technologies and performance benchmarks, and use these insights to inform product positioning and development priorities.

Requirements

• Typically requires a minimum of 8 years as a Field Applications Scientist or equivalent role at a life sciences tools or molecular diagnostics company with a Bachelor’s degree in molecular biology, biochemistry, bioengineering; or 6 years and a Master’s degree; or a PhD with 3 years experience.
• Hands-on experience supporting molecular biology workflows (e.g., PCR/qPCR/dPCR, NGS prep, or related assays).
• Experience partnering with internal stakeholders to translate customer feedback and voice-of-customer insights into meaningful product enhancements.
• Strong customer-facing communication skills with the ability to translate technical concepts clearly.
• Highly organized, self-directed, and comfortable operating in a fast-paced startup environment.
• Collaborative mindset and willingness to work across scientific, commercial, and operational teams.
• Willingness to travel approximately 50%, depending on customer and business needs.