Product Specialist driving sales and support for Sandvik Crushing equipment across Southern Africa. Collaborating with customers for technical services and maintenance support.
About the role
- Internal Product Specialist focused on laboratory equipment quotations and technical support for Avantor's Equipment & Instruments team. Collaborating with stakeholders to drive business growth through effective communication and product expertise.
Responsibilities
- Prepare quotations for laboratory equipment, including pricing, delivery, servicing, and whole-life costing.
- Respond to technical and commercial queries from customers and internal teams via phone, Teams, chat, and email.
- Investigate lead times and delivery specifications for equipment.
- Meet KPIs for quotation turnaround and conversion rates.
- Support cross-functional projects and reporting activities.
- Build and maintain relationships with suppliers to support business development.
- Identify cross-selling opportunities across related product portfolios.
- Participate in customer visits and sales conferences as needed.
- Assist the wider IPS team with queries outside the E&I portfolio to ensure efficient workflow and resolution.
Requirements
- Degree in a scientific discipline or minimum two years of laboratory experience.
- Strong knowledge of laboratory equipment and supplies.
- Solid technical understanding of the Capital Equipment & Instruments portfolio, including familiarity with key products such as CO₂ incubators, centrifuges, and autoclaves.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and meet tight deadlines.
- Proficiency in MS Office, CRM systems, and SAP.
- Collaborative mindset with flexibility to support broader business needs.
Benefits
- Access to career development and learning opportunities
- Inclusive culture that values diversity, equity, and belonging
- Competitive compensation and benefits package
Job title
Job type
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