Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst role bridging business needs and technology solutions at COSMOTE Global Solutions. Responsibilities include analysis, documentation, modelling, requirements gathering, and risk analysis.
Responsibilities
- Analysis of Business requirements
- Documentation of Business requirements
- Business model analysis
- Business process analysis
- Business processes modelling
- Functional requirements and business cases analysis
- Risk analysis
- Assistance in Business cases, Vision documents, Project Charters and Security Plans
Requirements
- Bachelor’s Degree in a related field
- At least 15 years of experience in IT
- At least 5 years of expertise in Business Analysis
- Specific expertise with good knowledge of information systems matters
- Specific expertise with good knowledge of large organization administrative business processes
- Specific expertise with good knowledge of analysis and modelling tools and techniques (e.g., use case diagrams, state diagrams, entity relationship models, interaction diagrams)
- Specific expertise with good knowledge of BPMN, UML, or other equivalent modelling standards
- Specific expertise with good knowledge of Wiki and collaborative sites
- Specific expertise with knowledge of software development methodologies (e.g., RUP, Agile, Prince2, PM2)
- At least 2 certifications of any of the above
- Rapid self-starting capability
- Excellent interpersonal and communication skills
- Strong capacity in preparing and writing business analysis
- Capability to speak to business and technical audiences
- Strong capacity to give high-level presentations
- Excellent critical thinker, using logic and reasoning to identify strengths and weaknesses of alternative solutions
- Ability to apply high quality standards
- Ability to participate in multi-lingual meetings, excellent communicator
- Capability of working in an international/multicultural environment
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team
- Ability to participate in multilingual meetings
- Ability to work in multi-cultural environment, on multiple large projects
- Excellent Team Player
- Ability to understand, speak and write English. French will be an advantage
- High degree of discretion and integrity is required
Job title
Job type
Experience level
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Degree requirement
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