Maintenance Manager providing oversight of Maintenance Department with emphasis on community quality standards. Traveling daily to assigned communities and ensuring effective communication within the team.
About the role
- Problem Manager managing IT problems and supporting service improvement at global logistics company. This role ensures service stability through effective problem investigation and collaboration.
Responsibilities
- Own and manage complicated IT problems from identification through root cause analysis and resolution.
- Lead problem investigations involving multiple teams and vendors.
- Drive service improvement initiatives to enhance stability, resilience, and SLA performance.
- Facilitate and lead problem review meetings, ensuring clear focus, accountability, and progress.
- Coordinate resources across Group functions and verticals to ensure timely resolution and implementation of corrective actions.
- Proactively identify gaps in processes, standards, and governance, and recommend improvements.
- Act as a subject matter expert in the organization’s Quality Management System, assessing strengths and weaknesses in delivery capability.
- Define, monitor, and continuously improve service and problem management metrics.
- Escalate issues constructively and proactively when risks to service stability or business impact arise.
- Build and maintain strong relationships with stakeholders at all levels, including technical experts, managers, vendors, and senior leadership.
- Maintain continuously evolving knowledge of assigned services, domains, and organizational dependencies.
Requirements
- Proven experience as a Problem Manager in a large IT organization
- A keen eye for quality management, governance, and structured problem‑solving approaches
- Experience leading problem investigations involving senior stakeholders
- Ability to produce results while managing cross‑functional teams
- Ability to align, communicate, and report effectively to IT leadership while coordinating cross‑functional teams
- Comfortable working in environments with high change velocity, fast decision‑making, and demanding timelines
- Fluent in English, with excellent written and verbal communication skills.
Benefits
- Competitive salary
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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