Product Support Engineer addressing complex technical issues in civil construction technology for a global audience. Delivering solutions and training to empower users of advanced positioning systems and software.
About the role
- Product Specialist engaging with end users and healthcare professionals for Convatec solutions. Achieving KPIs and offering tailored product recommendations in a high-performing team environment.
Responsibilities
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Requirements
- Proven track record in a Sales Role
- Experience of recognising sales opportunities
Benefits
- Hybrid working 3 days per week in the office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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