Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
About the role
- IT Manager overseeing local IT operations at ContourGlobal, ensuring technology enables people and performance. Leading end-user services and local IT initiatives in Madrid, Spain.
Responsibilities
- Serve as the main local IT point of contact in Spain, acting as the L2 escalation for end-user issues in close collaboration with the Global Service Desk.
- Deliver advanced end-user and workplace support, covering hardware and software troubleshooting.
- Manage the complete end-user device and asset lifecycle, including procurement, deployment, refresh, replacement, decommissioning, and hardware asset management.
- Coordinate local IT vendors, on-site ICT needs, and plant visits, ensuring high-quality support across Spanish offices and production sites.
- Lead and support local and global IT initiatives, including planning and executing local IT projects.
Requirements
- Strong end-user IT troubleshooting skills across hardware, software, operating systems, printers, and workplace environments.
- Solid expertise in Microsoft technologies, including Microsoft 365 (Exchange Online, SharePoint Online) and Azure.
- Hands-on experience with endpoint, mobile, and workplace management tools (e.g. SCCM, Intune, Autopilot, MDM) supporting Windows, iOS, and Android devices.
- Experience with IT asset lifecycle management, procurement, budgeting, and deployment of global IT standards.
- Strong customer focus with excellent communication, relationship-building, and influencing skills in a corporate environment.
- High level of autonomy, ownership, and organizational skills, with strong attention to detail.
- Ability to multitask and perform effectively in a fast-paced, multinational / matrix organization, remaining calm under pressure.
- Proven ability to collaborate with business stakeholders (HR, Finance, Operations) and manage third-party vendors.
- Fluent in Spanish and English.
Benefits
- Equal employment opportunities
- Diverse workforce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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