Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
About the role
- Contact Center Technology Intern supporting AI-driven solutions within a fintech company. Assisting with various projects that enhance customer experience and operational efficiency.
Responsibilities
- Responsible for execution of the project/tasks outlined by the mentor
- Support the implementation and optimization of AI-driven solutions within contact center technologies
- Research and evaluate AI use cases to improve contact center operations and customer experience
- Assist with configuration, testing, and validation of AI features within enterprise contact center platforms
- Analyze contact center performance data and metrics to identify trends, insights, and improvement opportunities
- Collaborate with internal stakeholders to identify opportunities where AI and automation can enhance operational efficiency and call quality
- Complete weekly reports and summaries outlining project progress, findings, and deliverables
- Meet daily with a mentor to review project status, reports, and address questions
- Support the department and company by providing innovative ideas, solutions, and an outside perspective
- Assist in documenting findings, recommendations, and process improvements related to AI-driven enhancements
Requirements
- Currently enrolled in and working toward an undergraduate STEM degree
- Available to work 40 hours /week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026
- Foundational knowledge of or strong interest in artificial intelligence, automation, or data-driven technologies
- Prior exposure to technical systems, analytics, or software platforms is a plus, but not required
- Strong attention to detail
- Excellent written and verbal communication skills
- Demonstrated skills in the use of Microsoft Office applications such as Excel
- Ability to learn new systems and adapt to emerging technologies
- Ability to work independently and as part of a team
Benefits
- Competitive compensation
- Paid position
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