Hybrid IT Support Engineer

at Contentsquare

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $65,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: DNS, Linux, MacOS, TCP/IP
• Location requirements: Hybrid, New York City, United States

About the role

• IT Support Engineer providing first-line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.

Responsibilities

• Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.
• Manage and troubleshoot hardware and software issues
• Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts.
• Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals.
• Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.
• Document IT procedures, solutions, and best practices.
• Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.
• Perform routine IT maintenance tasks, such as system updates and backups.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic understanding of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS), and common office applications (Microsoft Office Suite, Google Workspace).
• Familiarity with IT ticketing systems and remote support tools.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is required; additional languages are a plus.

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country