Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Product Manager leading digital product strategy and growth initiatives in Brazil's fintech sector. Collaborating with teams to optimize user experiences and drive sustainable growth.
Responsibilities
- Develop a comprehensive product-led growth strategy aligned with business objectives;
- Monitor lead inflow and conversion in the acquisition funnel to identify optimization and growth opportunities;
- Engage regularly with customers to ensure the user experience is excellent, simple, intuitive, and aligned with customer needs;
- Support process simplification with a focus on resolving usability issues;
- Work closely with other teams such as Marketing, Sales, Customer Success, and Support to ensure ongoing alignment;
- Define and take action based on product metrics and success indicators, feature performance, and customer behavior;
- Lead the product within a multidisciplinary team, guiding continuous delivery of value aligned with business goals;
- Write user stories and interaction flow specifications in collaboration with the team;
- Collaborate to ensure the team's deliveries meet expected quality levels, mitigating risks through progressive rollout plans, proactive feedback gathering, and delivery monitoring;
- Lead conflict resolution among differing perspectives (inside and outside the team) in a healthy, collaborative manner.
Requirements
- Excellent verbal and written communication, with the ability to conduct negotiations and deliver impactful presentations.
- Ability to work collaboratively and lead teams effectively.
- Critical thinking, autonomy, flexibility, and strong interpersonal skills.
- Proficiency in data analysis to interpret metrics and make insight-driven decisions.
- Strategic thinking: ability to develop short-, medium-, and long-term strategies that drive sustainable product growth.
- Results-oriented: focus on achieving clear goals and diligently working to exceed them, even when facing challenges.
- Knowledge of prioritization frameworks and management methodologies (Outcomes Roadmap, Upstream, Opportunity Trees, Downstream, etc.).
- Familiarity with software development management and prototyping tools is a plus (Jira Software, Figma, Miro, Maze).
Benefits
- Nationwide health plan with no monthly fee or copayment for our #Simplers and up to 2 legal dependents
- Nationwide dental plan with no monthly fee or copayment for our #Simplers and up to 2 legal dependents
- Flex food credit on Swile card
- Home office allowance
- Gympass and Totalpass – extended to legal dependents (children and spouses)
- Birthday off (so you can enjoy your day with loved ones!)
- Partnerships with educational institutions
- Partnership with Vittude platform offering access to psychologists for mental health support
- Partnership with New Value discount platform offering great discounts for purchases, courses, and services!
- Life insurance
- Parental leave (maternity 180 days and paternity 45 days)
- Childcare allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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